Refund policy
The customer can cancel the contract within 14 days without giving reasons in any form (eg letter, e-mail) or - if the goods are delivered before the deadline - by returning the goods revoked. The deadline shall commence following receipt of this notification in text form, but not before receipt of the goods by the customer (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not before fulfilling the information requirements in accordance with the Consumer Protection Act and FAGG. Mutatis mutandis, Articles 1, para. 1 and 2 draft Law and the obligations according to § sentence apply for German customers 246 § 2 in connection with § 312g. 1 1 BGB in connection with article 246 § 3 BGB. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The statutory 14-day withdrawal period applies to consumers (B2C business), not to business customers (B2B business). The revocation must be sent to:
Petwalk Solutions GmbH
Josef Huber Street 6/1
2620 Ternitz, Austria
E-mail: office@petwalk.at
Internet: www.petwalk.at
The right of cancellation is excluded for goods made to the consumer's specifications or clearly tailored to personal needs.
Consequences of cancellation:
In the event of a valid revocation, any mutually received services and payments, and any profit derived therefrom (such as interest), shall be returned. The delivery cost will be refunded except for the additional costs arising from the fact that the customer has chosen a different delivery method than that cheapest delivery method offered by petWALK. If the customer cannot restore the received services (partly) or only in bad condition or without original packing, there is an obligation for value replacement to petWALK. This can lead to the fact that the client has to fulfill his contractual obligation for the period up to the revocation. In the event of termination / cancellation, the customer is liable for deterioration, destruction and loss of utilisation caused not only by his own due care but for every act of negligence and intentional fault. "Examination of properties and functioning" means the testing and trying out the goods, as it is possible and common in a shop.
Parcels have to be returned promptly and in any event not later than 14 days from the date on which the customer has petWALK informed of the cancellation. The direct cost of returning the goods shall be borne by the customer. Goods that cannot be posted will be picked up at the customer. Obligations to reimburse payments must be fulfilled within 14 days. This period begins for the customer on the day the declaration of cancellation or the goods are sent to petWALK with their reception. For this repayment petWALK uses the-same method of payment, which has one-set in the original transaction, the customer, unless the customer has expressly agreed otherwise. petWALK may refuse reimbursement until petWALK has received the goods back or until the customer has provided proof that he has sent back the goods, whichever is the earlier. END OF REVOCATION ADVICE