"Couldn’t it be cheaper?" This is a question we are often asked. And our honest answer is: Yes, it could. We could choose cheaper materials. We could outsource production to large factories in low-wage countries. We could simplify technical features and sacrifice high-quality functions. We could replace our personal support with chatbots. But then, it wouldn't be a petWALK anymore.
Why we choose the workshop over the factory.
In a world designed for consumption, we have consciously chosen a different path. While many products today are designed to be replaced as quickly as possible, a petWALK is built to last for years. Every single one of our petdoors is created in our workshop in Lower Austria. It consists of over 150 high-quality individual parts, assembled by hand with absolute precision. We don’t manufacture mass-produced goods; we invest time in every detail.
Why cheap often ends up being expensive.
We see it every day: furniture often comes from online giants instead of the local carpenter. An off-the-rack suit might fit somehow, but it will never achieve the feel and longevity of a handcrafted piece. In an age of instant availability and "throwaway" consumption, we have lost sight of the value of true craftsmanship and local quality. But those who buy "cheap" often end up paying double – not just in money, but also in time and nerves. Short life cycles, poor service, and the disappointment when a product fails in everyday use often lead to the thought: "I wish I had chosen the quality solution right from the start."
Quality that stays for years.
A petWALK is not a short-term impulse buy. It is a decision for years to come. We have customers who have been using their petdoor for over 15 years. This confirms our path: it is more cost-effective to invest properly once than to buy cheap multiple times or constantly pay extra. "Paying extra" in terms of high effort and lack of flexibility in daily life, the uneasy feeling regarding security, and creeping heating costs due to leaky flaps. Customers have reported significant savings on heating costs by switching to a petWALK – in many cases, the investment pays for itself over the years.
A promise that goes beyond the purchase.
Yes, quality, craftsmanship, and true longevity have their price. We are proud to be an Austrian premium brand that takes no shortcuts – neither in manufacturing nor in human relations. We don't leave you alone with a disposable product. Our team is personally there for you – with genuine service, expert support, and the guarantee that even after years, every spare part you need is still available.
If it were easy, there would already be two of us.
After more than 15 years on the market, we can still claim to be unique worldwide. If it were so easy to offer an alternative with the characteristics of a petWALK – at the same level of quality, service, technology, security, and energy efficiency – for a fraction of the price, don't you think it would have existed long ago?