If the operating mode flashes green or the "LOAd" display remains on the screen for several days, this indicates an empty or defective battery. The "LOAd" display also appears when the battery connector is not plugged in. If the flashing stops within a week, the battery has recharged. If the flashing continues, however, the battery is either deeply discharged or defective and must be replaced.
It is important to know that older models use an AMP battery with a special connector. These models do not work without a battery, unlike newer models. In newer models, the battery can be disabled, but in the event of a power failure, the door will not be able to switch to emergency power mode.
How to identify which battery is installed:
- AMP battery : Installed in older models, the connector is not visible
- JST battery : Installed in newer models, the plug is visible (right or left, depending on the door hinge)
First, determine which battery is installed in your device. Once you have this information, please contact us atsupport@petwalk.at . We will be happy to advise you on the possible costs and options for replacing the battery. You can either replace the battery yourself (we will be happy to provide instructions on how to do this) or send the pet door in for repair so that we can replace the battery for you (flat rate for replacing the battery).
AMP battery:
The AMP battery was used in pet doors produced before the manufacture date of 06/14. The AMP battery provides a reliable power source that has a similar lifespan to a car battery.
- Usage: This battery was installed in devices manufactured before the manufacture date 06/14, with the exception of serial numbers xxx04xxxxxx, xxx06xxxxxx, xxx08xxxxxx.
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Operational capability: Models with AMP batteries cannot be operated without a functioning battery. In the event of a power failure, emergency power operation is therefore not possible.
JST battery:
The JST battery was used in pet doors produced after the manufacturing date 06/14. The JST battery provides a reliable power source that has a similar lifespan to a car battery. This long-lasting battery ensures that your pet door functions smoothly even during power outages and automatically switches to emergency power mode.
- Usage: The JST battery is suitable from serial numbers xxx04xxxxxx, xxx06xxxxxx, xxx08xxxxxx and for all models produced after the manufacturing date 06/14.
- Operational capability: Unlike older models, your pet door also works without a battery installed. However, the JST battery is necessary so that the door can switch to emergency power mode in the event of a power failure.
